Updates, backups
and troubleshooting.

1. Choose File › Show Catalog in Finder and open the Catalog folder it shows. Then quit EmulLab.
2. Move Emulsion Pro.catalog, and any files next to it whose names start with it (ending in -wal or -shm), to another folder. Keep them until you’re sure.
3. Open the Backups folder and pick a copy by its Date Modified. The daily backups are named catalog- and a number (the largest number is the newest); catalog-before-update- copies are the catalog as it was before an update changed it. Copy the one you want next to Backups.
4. Rename the copy Emulsion Pro.catalog and open EmulLab.

Edits made after that backup are not in it.

Edits never change a scan file. EmulLab writes new files only when you capture (into the roll’s folder), watch a folder (copies into the roll), or export (never over an existing file). It renames files only when you use Rename Frames, and Edit › Undo renames them back.

The viewer says which file and why:

• A RAW file EmulLab can’t read: if it opens in other apps, it may come from a camera newer than this version. Save it as a 16-bit TIFF in the camera maker’s software and open that, and tell us the camera with Send Feedback. If it doesn’t open anywhere, the copy is damaged.
• An empty or damaged file: the copy didn’t finish. Copy it again from the card or scanner.
• An HDR or JPEG XL DNG (such as a Lightroom HDR merge): open the original RAW files.
• A missing file: connect the drive or card, or open the folder it was moved to.
• A roll whose folder can’t be found shows as Offline in the sidebar: right-click › Locate. If it’s the roll you had open, EmulLab says so when it opens, with Locate; connect the drive and the roll opens.

A bar under the toolbar says what happened. If the disk is full, free some space, then quit and reopen EmulLab. If it says the catalog was made by a newer version of EmulLab (for example after going back to an older version), nothing in it was changed: update EmulLab and everything is back. Otherwise quit and reopen it; if the message comes back, send feedback with what it says. Show Catalog shows the catalog in Finder.

• The camera isn’t found or won’t fire: camera problems.
• A note at the bottom of the photo about the film border: how the film base is read.
• What doesn’t work well yet: known issues (also Help › Known Issues).

Choose Help › Send Feedback, or click Feedback in the toolbar. Choose Bug, Request or Question, describe it, and click Send by Email. The report always says which EmulLab and macOS you have. You can add your Mac’s model, chip and graphics, the frame’s file name and edit settings, and a crash report if EmulLab quit unexpectedly; photos are never attached. The report opens as a new email in your own email app, so you see everything before you send it, and we reply to the address you send from.

The report is also copied to your clipboard, and the window stays open. If no email appears (for example, you use Gmail or iCloud in a browser), write to support@emullab.com and paste the report (⌘V); Copy Report Again and Copy Address help. More ways to reach us: contact.